vivo7betPrivacy Policy
This page describes what we collect when you use vivo7bet and how we keep that data protected. We at vivo7bet are committed to transparency about the information we gather, how we process it, and the rights you hold over your own data.
Our platform operates across multiple product categories — live-dealer tables such as blackjack, roulette, baccarat, and Dragon Tiger; sportsbook betting on football, badminton, and MotoGP; slot games; and esports markets. Each product may collect different types of information. This policy sets out our practices across all of these services.
Our services are available only where applicable local law permits. We do not offer our services in jurisdictions where online wagering or gaming is prohibited by law.
What we collect on vivo7bet
We collect information in several categories. Account data includes your name, email address, phone number, date of birth, and residential address. We ask for this when you register an account with us, and we use it to verify your identity and send you updates about your account.
Payment information is handled through third-party processors. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), we do not store your card details or wallet credentials. Our payment partners hold that data on their own systems. We record only the transaction amount, date, and status in our records.
Behavioural data includes your login history, game selections, betting patterns, and session duration. We collect this to improve our platform, detect fraud, and personalise your experience. We may also track your location at a regional level to ensure compliance with local gambling laws.
Device and browser data encompasses your IP address, device type, operating system, and browser version. This helps us diagnose technical issues and prevent unauthorised access to your account.
How we use your information
We use your data for several purposes. Service delivery is primary — we need your name, address, and payment details to set up your account, process deposits and withdrawals, and fulfil any bets or gaming transactions you place on vivo7bet.
Compliance and fraud prevention require us to verify your identity (Know Your Customer, or KYC), check for money laundering risk, and monitor for suspicious account activity. This is a legal requirement in most jurisdictions where we operate.
Customer support uses your contact details and account history so we can respond to your questions, process complaints, and help resolve withdrawal or deposit issues.
Platform improvement relies on aggregated usage data. We analyse which games are popular during Idul Fitri, which payment methods users prefer in Jakarta, and how users interact with our live-dealer studios. This helps us make vivo7bet faster and more intuitive.
Third parties and data sharing
We share data only where necessary. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and your banks) receive transaction details to complete your deposits and withdrawals. We do not control how these partners use your data; each has its own privacy policy.
Our live-dealer studios and game providers may receive your account identifier and session token, but not your full name or address. This allows them to deliver the correct game feed to your account.
We may disclose data to law enforcement or regulators if legally required to do so. We do not sell your data to advertisers or marketing firms.
Your rights and our commitments
We at vivo7bet respect your privacy rights. You may request access to your personal data, ask for corrections if information is inaccurate, or request deletion of your account and associated records. Some jurisdictions grant you the right to data portability — we can export your transaction history in a standard format.
How to exercise your rights
- Contact our support team via the messaging system in your vivo7bet account
- Request a data export or deletion in writing
- Allow 14 days for us to process your request
- Some requests may require additional verification to protect your account security
Cookies and tracking: Our platform uses cookies to remember your login session and detect fraud. We do not use cookies to track you across other websites. You may disable non-essential cookies in your browser settings without losing access to vivo7bet.
Data security: We use industry-standard encryption (TLS 1.3) to protect data in transit. Our servers maintain access controls and regular security audits. However, no system is completely immune to breach. If we detect unauthorised access to your personal data, we will notify you within a reasonable timeframe.
International transfers: Our servers may sit outside your jurisdiction. By using vivo7bet, you consent to your data being processed and stored in jurisdictions that may have different privacy laws than your own.
For questions about this policy, contact our support team. We will respond to privacy inquiries within 7 business days.